Help & support
How buying on CollectIQ works
CollectIQ is operated by Pulltrader, Inc.. Orders, verification, shipping, and refunds are handled by the Pulltrader team. Email support@collectiq.app and a person will reply.
Secure checkout
Payments are processed by Stripe. Your card details go straight to Stripe and are never stored by CollectIQ. Shipping and tax are shown before you pay.
Fees
There is no buyer fee on most CollectIQ listings: the seller absorbs the marketplace fee of 3.25% + $0.40 per order. A seller can choose to pass that fee to the buyer instead. When that applies, the listing says so and the fee appears as its own line at checkout before you pay. eBay and Fanatics Collect listings follow those marketplaces' terms.
Verification before shipping
Vaulted items are already checked and stored in the Pulltrader Vault and ship in 1–3 business days. Self-listed items ship from the seller to Pulltrader, where authenticity and condition are confirmed before they are sent to you. Each listing shows how it ships.
Returns and refunds
If you receive the wrong item or it was damaged in transit, request a return within 7 days of delivery. We send a prepaid label and refund your original payment method after inspection. Read the returns policy.
Where is my order?
Signed in? See status and tracking under Purchases. Otherwise use order lookup with the email you used at checkout.
Graded cards
Graded listings show the certification number. Where the grader offers a public lookup (PSA, CGC, Beckett, SGC), the cert badge links straight to it so you can verify the slab before you buy.
Report a listing
Something look wrong with a listing — image, grade, price, or authenticity? Use report a problem and we will review it.